Privacy
Policy

ALT CNC MACHINE TOOL SERVICES LTD. (referred to as "the Company", "we", "us", or "our" in this policy) is the data controller responsible for your personal data.

Our registered business premises are located at 15 Highfields Grange, Cheslyn Hay, Walsall, England, WS6 7PF. If you have any inquiries regarding how we manage data or wish to exercise your legal protections, please contact our data supervisor via email at info@altcnc.co.uk.

Personal data means any information relating to an identified or identifiable individual. It does not include completely anonymised metadata. We collect, store, and process several categories of information, depending on our interaction with you:

• Identity Details: Name, job title, business department, and employer name.
• Contact Information: Phone number, email address, physical manufacturing facility location, and invoicing address.
• Transaction Records: Quotations, works orders, breakdown reports, engineering job logs, and bank account payment records.
• Technical Logs: IP address, device specs, browser types, and platform telemetry collected when visiting our online portal.
• Usage Metrics: Details of how you interact with our website pages, services catalog, and documentation.

We gather information using several direct and automated channels:

• Direct Interactions: When you request a technical quote online, contact us via phone or email, book an emergency machine diagnostic, or establish a commercial credit account.
• On-Site Engineering Visits: When our engineers attend your plant, note machinery specifications, log system configurations, and record plant manager signatures.
• Automated Telemetry: While navigating our platform, we automatically collect technical usage data through cookie files and server access files (see our Cookie Policy).

We process your data strictly under the parameters of UK data legislation. We utilize your data for the following essential business purposes:

• To schedule engineers, formulate quotes, and perform the terms of our servicing contracts.
• To invoice work orders, process payments, and recover outstanding commercial debts.
• To keep you updated on engineering booking dates, spare parts delivery timelines, and follow-up safety reports.
• To manage website performance, defend against cybersecurity risks, and run technical diagnostic checks on our server.
• To satisfy accounting, auditing, insurance, and statutory compliance obligations under UK corporate law.

We only process personal data where there is a lawful basis. Most commonly, we rely on:

• Performance of Contract: Necessary to execute repairs, servicing, or logistics contracts we have established with you.
• Legitimate Interests: Necessary for our legitimate business operations (e.g. running technical diagnostics, scheduling site engineers, and protecting business safety).
• Legal Obligation: Necessary to satisfy statutory obligations (e.g. HMRC tax record requirements).

We retain personal data only for as long as is necessary to satisfy the purposes for which it was originally collected, including the satisfaction of accounting, tax, or legal requirements.

Under UK tax legislation, we are legally required to retain basic commercial transaction records, invoices, and contract files for 6 years plus the current financial year after they are processed. Engineering diagnostic files and machinery history files are retained on an ongoing basis to ensure our staff can provide accurate, long-term technical support.

We respect your privacy and never sell, lease, or distribute your personal or commercial data to marketing agencies.

We may share your data with selected professional third parties under strict confidentiality terms:

• Subcontracted specialist engineers (when brought in to collaborate on high-level diagnostic or custom control upgrades).
• Professional advisors, including our bank, business accountants, credit reference agencies, and legal representatives.
• Third-party shipping and heavy transport providers (for machine move coordination).
• HMRC, law enforcement, and regulatory bodies within the United Kingdom.

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, accessed, modified, or disclosed in an unauthorised way.

Access to customer databases, invoicing software, and engineer logs is strictly restricted to authorised ALT CNC personnel who have a genuine business need. Our online servers employ SSL/TLS encryption for all data-collection forms and utilize regular safety updates.

Under UK data protection laws, you possess the following rights in relation to your personal data:

• Request Access: Also known as a "Data Subject Access Request". This enables you to receive a copy of the personal data we hold about you.
• Request Correction: This enables you to have any incomplete or inaccurate data we hold corrected.
• Request Erasure: Also known as the "right to be forgotten". This enables you to ask us to delete personal data where there is no lawful reason for us to continue processing it.
• Object to Processing: Where we are relying on a legitimate interest and you feel it impacts your fundamental freedoms.
• Request Portability: Transfer of your data to you or a nominated third party in a structured format.

If you wish to exercise any of these rights, please email us directly at info@altcnc.co.uk.

If you have any objections regarding our processing of your information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

However, we would appreciate the opportunity to resolve any grievances directly with you first, so please contact our office as a first step.